145 – Don’t Prejudge Patients

145 – Don’t Prejudge Patients

Prejudging patients cost your business a lot of money, and as the business owner, it’s crucial to make sure your team is trained to not fall into this trap of prejudgment.   In this episode, I tell the story of two patients I saw, one after the other, and...
143 – Lifetime Value of A Patient

143 – Lifetime Value of A Patient

What does the lifetime value of a patient mean? Generally speaking, the lifetime value of a patient is the total amount of money that a patient spends with your podiatry business over the relationship life. It’s a future prediction and calculation.   In...