Protecting Your Reputation - Lessons Learnt from A Shit Burger Experience

I recently had a fantastic week on the P&O Pacific Encounter; however, during our cruise, I also had the displeasure of eating one of the worst burgers I have ever eaten at Luke Mangan's Burger Bar.

It was dry and tasteless, and others warned me not to order it...and in hindsight, I should have listened. Go for the pizza, they said.

This got me thinking about Luke Mangan's reputation.

Until then, I knew he was a renowned chef with an excellent reputation, but after eating a burger with his name on it, there was no way I would eat at the other restaurant onboard, Luke's Bar & Grill. If you're going to put your name on something, you must have systems in place to maintain a certain standard because it's your reputation on the line.

This applies to every business.

If you have a team, you must know that everything they do represents you and your business. If they mess up, it's on you, not them. They can quickly move on if things go sour; however, you must remain to pick up the pieces.

This is why all business owners must stay close to their team and never assume everything is running perfectly.

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